What We Deliver – Precision Success Partners

Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

Transforming SaaS Operations for Scalable Growth.

Discover how we eliminate inefficiencies and unlock potential.

Transforming SaaS Operations for Scalable Growth.

Discover how we eliminate inefficiencies and unlock potential.

What We Deliver

Eliminate Revenue Leakage

Identify and address areas where revenue is being lost, whether through inefficient operations, suboptimal customer experiences, or lack of upsell/cross-sell opportunities

Reduce Operational Costs

Streamline processes, leverage labor arbitrage, and identify cost-saving opportunities without compromising quality

Improve Client Experience

Enhance interactions, communication, and support to increase client satisfaction, loyalty, and advocacy

Scale with a Solid Foundation

Build the operational capabilities and infrastructure needed to support rapid growth, maintain high service levels, and maximize the value of your company

Enhance User Experience

Ensure your software solutions are being fully adopted and utilized by end-users to drive maximum value

Ready to transform your SaaS business? Contact us today!

Contact us now to schedule a consultation and discover how Precision Success Partners can elevate your Customer Success outcomes.

Paul's Biography

Paul has over 25 years of experience running operations and consulting for a diversified group of multi-national companies. He is a C-level operational leader with a track record of driving profitable growth and scaling global software and software enabled services teams. Key to Paul’s success is his ability to align operations and results with company strategies, identifying and implementing performance improvement opportunities, introducing analytic decision-making to organizations (Six Sigma), and building high performing organizations.

Prior to founding Precision Success Partners, Paul was COO of WebPT, a leading Physical Therapy SaaS company focused on improving the provider experience and allowing them to focus on their patients. As COO, Paul led all aspects of the customer experience after-the-sale, including Implementations, Support, Success, and Revenue Cycle Management.

From 2017 to 2021, Paul was Senior Vice President of Global Operations for RealPage a $1.2B, 7,500-person real estate SaaS and data science company. As head of operations, Paul led Implementations, Support, and Global Operations across twenty-nine offices in six countries.

From 2005 to 2017, Paul worked for COPC Inc, a consulting firm specializing in the identification and implementation of performance improvement opportunities for service operation companies. During this time, he completed operational assessments for 100+ companies and led follow-on projects to drive performance improvement.

Prior to COPC, Paul worked at Sysco Corporation, McKinsey & Company, and served five years as an officer in the United States Air Force.

Paul graduated cum laude from the University of Notre Dame with a BA in Business (Accounting) and passed the CPA Exam. He also earned his MBA from Harvard Business School.

Paul lives in the Dallas-Ft. Worth area with his wife and four children. He’s a die-hard Notre Dame fan to the point some might call maniacal. Paul is an avid runner and can be found running/working out when he’s not spending time with his family or cheering on the Irish.

Peter's Biography

Peter has had a diversified career working at a senior level for several multinational, co-founding and building a company and running small and medium-sized business. While living in the U.S., Peter has substantial experience in Europe, Asia, and Latin America.

His career started in the 1980s as a partner at the international management consulting firm Mercer Management Consulting (now Oliver Whyman). In 1996, Peter co-founded COPC Incl, which grew from a start-up to the world’s leading authority on operations management and performance improvement for customer service. At COPC, Peter led the company’s Performance Improvement Practice where he conducted assessments of 300+ operations in 30 countries.

From 2011-2022 had various executive jobs including President of North America and Global Quality for Aegis Ltd (a global BPO) and EVP Operational Excellence for Teleperformance, the world’s largest global BPO.

In addition to extensive training/teaching experience from his business positions, Mr. Bloom has been an Adjunct Professor of Business at University at Buffalo where he taught Operations Management and Strategic Planning in the MBA and Executive MBA programs.

Peter has an MBA from Harvard Business School and a BA Summa Cum Laude from the University of Massachusetts. Peter has been a competitive distance athlete for 50 years, running for the University of Massachusetts andd completing 12 marathons. Today Peter competes in triathlons and is an avid swimmer/cyclist.

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